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Our Terms & Conditions Explained

When you open an account with capsatoto bokma, you're agreeing to how we run deposits, withdrawals, live casino access and slot play across all our rooms.

Account registration and age requirementsPayment methods: DANA, OVO, GoPay, QRISWithdrawal rules and verification
capsatoto bokma Our Terms & Conditions Explained
REACH OUR TEAM

How to Contact Us About Your Terms

When you have a question about how our rules affect your account — whether it's about withdrawal delays, account restrictions, or what you can do in…

Live Chat Open the chat widget in the bottom-right corner of your account dashboard.
Email Support Send queries to [email protected]. Include your account number and the issue.
Phone Support Call +62-21-XXXX-XXXX between 10:00–21:00 Jakarta time.
YOUR DATA AND SECURITY

How We Protect Your Account and Information

capsatoto bokma encrypts all account data using SSL, stores your payment information separately from your profile, and never sells your details to third parties.

Data Encryption

All deposits, withdrawals and account logins use industry-standard SSL encryption so your payment details and identity remain private between you…

Withdrawal Verification

Before your first withdrawal, we confirm your phone number via OTP and request a photo ID.

Payment Segregation

DANA, OVO, GoPay and QRIS transfers go to verified merchant wallets; your account balance is held separately so funds remain…

Data Retention

We keep your account records for seven years after closure to comply with Indonesian financial reporting rules.

Account Access Control

You control your login via email or SMS recovery. If you forget your password, we verify your identity through registered…

Policy Changes

We notify you of term updates via email at least 14 days before they take effect.

Frequently Asked About Our Terms

Players in Bandung and across Indonesia often ask the same questions about how our rules work day-to-day. Here are answers to the ones we hear most — about account setup, what we expect from you, what happens if you break a rule, and how to change your mind.

You must be at least 18 years old to register. We ask for your date of birth during signup and verify it against your ID during your first withdrawal to confirm eligibility depends on local law.

No. One account per person is our rule. If we find duplicate accounts, we suspend both and may forfeit any balance. We use phone, email and device fingerprinting to detect multi-accounting.

Our system detects VPN traffic and may restrict your access where local law permits. If you need to change your login location, contact our support team to verify your identity first.

After you request a withdrawal via DANA, OVO, GoPay or QRIS, we verify your identity and process the transfer within 24 hours. Most withdrawals clear to your wallet in under 5 minutes after approval.

Contact our support team immediately with your account email and any photo ID. We can update your recovery phone and re-verify your identity so you keep access to your funds.

Yes. Open your account settings, select 'Close Account', and confirm. Any remaining balance is withdrawn to your registered payment method within 24 hours.

We collect your full name, date of birth, email, phone number and city. This data is used only for account verification, fraud prevention and complying with Indonesian financial reporting rules.